Aitchisons Delighted by Positive Customer Feedback

11/10/2007

Very few agents are as concerned about getting it right as we are, to the extent that we ask all our customers to complete a questionnaire once we have completed dealing with their property.

Constructive feedback enables Aitchisons to monitor and interpret our clients‘ level of satisfaction and we constantly analyse our performance to ensure we improve our service to our clients wherever possible.

We are very pleased that such a high proportion of our customers have taken the time to participate in providing us with feedback and delighted with the results.

Having analysed feedback forms for the last 12 months, 96% of customers have rated our service as good or very good.

Our level of service was based upon a number of key considerations including our staff, sales particulars and website, communication, overall quality of service and value for money.

We will regularly display extracts from genuine quotes on the home page of our website and hope we can be of future service to previous and new clients.

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