Tenants Guide

The following is a guideline to the rental process for prospective tenants. If you require further information, please contact your local branch for more details.

  • Holding deposit  Once you have identified the right property you will need to reserve the property by paying a holding deposit of one weeks rent thereby taking the property off the market. The holding fee will be put towards your first month’s rent subject to references being passed. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
  • References  All applicants will be independently assessed by a credit-referencing agency. An application form is completed and processed confidentially. The agency will seek employment references, confirm current and previous addresses (if applicable) and look into your credit history. Please note that if you have been issued with a county court judgment or have had any other adverse credit history, please let us know prior to referencing
  •  Guarantors  Should your references come back unacceptable or with insufficient information, we will need to (subject to the Landlord’s agreement to continue) ask you to provide a guarantor
  • Inventory  If a professional inventory is organised prior to you taking up occupation, a clerk will conduct a check-in with you on the day. At the termination of the tenancy, an inventory clerk will visit the property to create a check-out report. The report will be sent to you and your Landlord for consideration prior to the release of your deposit
  • Tenancy Agreement  A tenancy agreement will be prepared by us on behalf of yourself and the Landlord. Please note that this is a legally binding document. You should read through this document to make sure you understand it, should you have any queries we advise that you seek Independent legal advice from the Citizens Advice Bureau
  • Rent  The rent will be payable before your move in which is one month in advance and must be paid in cleared funds prior to the tenancy start date to ensure that the move in is not delayed. After the initial month’s rent is paid to us we will set up a standing order between you and your Landlord or to us if we are managing the property
  • Security Deposit  We require a five week security deposit to be paid before the start of the tenancy for rent under £50,000 per annum or six weeks deposit for rent over £50,000 per annum which will be protected with a government authorised tenancy deposit protection scheme

Please Download our Tenants Fee Schedule here

Click Here for the Government’s How to Rent Guide